We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, hygiene protection, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: contact@lovina-swimwear.com

If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

DAMAGED ITEMS OR ORDER ERRORS

All our items are carefully checked before shipping to ensure the best quality.

In the unlikely event that an item is defective upon receipt or if you received an incorrect item, please email us at contact@lovina-swimwear.com within 48 hours of delivery, stating your order number and attaching a photo of the damaged area or the item received in error.

We will respond as soon as possible.

Damage resulting from improper garment care is not considered a manufacturing defect.

RETURN SHIPPING FEES

If you have received an incorrect item or one with a manufacturing defect, return shipping costs will be covered by Lovina Swimwear.

In other cases, return shipping costs are the responsibility of the customer and will be deducted from the total refunded amount.

Please note that original shipping fees are non-refundable.

Furthermore, if you benefited from free shipping on your order, the actual shipping costs will also be deducted from the refund amount.

For any questions regarding returns, please do not hesitate to contact us at contact@lovina-swimwear.com.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lovina-swimwear.com.

RETURN CONDITIONS

Lovina Swimwear reserves the right to refuse returns or refunds if the aforementioned conditions are not met. This refusal of withdrawal for non-compliance with hygiene rules is based on legal grounds, namely those of Article L.221-28 of the Consumer Code which provides the following: The right of withdrawal cannot be exercised for contracts for the supply of goods which cannot be returned for reasons of hygiene or health protection.

You are free to choose your own carrier. However, please keep proof of parcel deposit provided by your carrier. In the absence of this, no refund can be made if a parcel is lost.

Please note: As mentioned in our general terms and conditions of sale, sales during promotional periods or other commercial offers are neither exchangeable nor refundable. For Lovina ambassador orders, however, orders are exchangeable in case of a size issue.